Vietranslate always goes an extra mile to help you access and use over-the-phone interpretation (OPI) services.
IF YOU ARE IN VIETNAM
Call our hotline with your smartphone or Vietranslate’s application. (*)
Confirm identity information with the operator: name, phone number, ID number.
Confirm the language pair, payment method, time and cost. (you will not be charged at this stage.(**)
Get connected to an interpreter and be assisted right away. (from this moment on, you will start to be charged)
Receive a detailed email about the calls and prepaid minutes remaining (if any). (***)
(*) Vietranslate advises that clients with high demand for OPI should rent our application to save considerable cost. Clients calling more than 1000 minutes/month can use our application for free
(**) If you would like to be connected to a third party, please notify the operator. The cost for a third party call will be informed by the operator in advance.
(***) If you use Vietranslate’s application, the process is the same.
IF YOU ARE NOT IN VIETNAM
The process is the same with clients in Vietnam, except for the ways of calling our hotline. In the future, Vietranslate will have individual hotlines for each country. However, if you are not in Vietnam at the moment, you can use:
Your own phone
A third-party application: Viber, Skype to phone, etc.
Among 3 listed methods, Vietranslate advises that clients with high demand for OPI should rent our application with about 15 USD/month to save considerable calling charges. Clients calling more than 1000 minutes/month can use our application for free.
You can also use one of the following application with the rate starting from only 1500 VND/minute:
Skype to phone – good signal but higher cost
Viber out – reasonable cost yet not as good signal
Or you can use any other services or applications that allow you to make international calls to Vietnam.